We love working our magic on creating custom orders - If there’s something you’ve seen or you’ve got an idea, let’s chat.

THE PROCESS
We jam on what you’re after and set you up with a custom listing to order from. Once an order is in and it’s time to work on your signage, we’ll send you proofs to review. We then letter and ship your order whilst you kick back and enjoy the lead up to your big day.

If you don’t have all the details finalised (e.g. guest lists, table number qty's, menus etc.), we take a 50% deposit upfront to secure your booking and once you’ve confirmed these details, we will invoice you the final balance. Without a deposit your job is not confirmed.

Please see further details below on artwork proofs, changes + approval.

Each and every sign is hand-lettered and made with love and as such, when received, they also need love. Avoid placing items on top or against the signs where the lettering can be scratched and take care transporting them. If possible, keep the signs in the packaging they come in and keep away from sunlight, heat and water.

To clean acrylic, use a clean damp soft or microfibre (recommended) towel to lightly wipe over the non-lettered areas.

We are not responsible for damage to the signs due to negligence.

We do not ship to PO boxes, please provide a physical address.

Shipping guidelines:
Melbourne, Adelaide + Sydney metro: 1-2 days
Brisbane metro: 2-4 days
Perth metro: 5-7 days
Rural/regional area: Add 2-3 days

If the cost of your delivery adds up significantly, get in touch for a custom order with combined shipping.

We reserve the right to charge additional fees where actual fees exceed what has been paid in the order. This will occur if you are in a rural or regional location.

Ensure delivery details attached to your Etsy account are correct, as Fox and Hart will not be responsible for any incorrect courier bookings, deliveries which then result in a redelivery or return fees.


INTERNATIONAL SHIPPING
We do not ship internationally.

Please read all product descriptions correctly before placing your order.

HIRE
If you have ordered a hire item and do not reside within the Melbourne metropolitan area, there will be a processing fee (to be deduced from your refund amount) applied to refund the order.

SIGNS + STANDS
If you have ordered the signs on their own, however require wooden stands after you have received the signs, you will be required to pay the full shipping fees to have stands sent.

Our work is made-to-order and/or custom designed - please decide carefully as there are no cancellations, exchanges or returns. We assign a certain number of orders per month, and any cancellations will result in an unrecoverable loss.

If the Item has been damaged during delivery, notify us within 48 hours of receipt with photos of the damaged product and packaging. A replacement will be sent at our discretion. Items will be not eligible for return after 48hrs of delivery time stamp.

LEAD TIME
Refer to the shop announcement to understand current processing times, as these may differ from the product listing due to varying demands.

During wedding season Aug-Apr, please allow extra time (min. 4-6 weeks), especially on custom orders.

When you place your order, please ensure you check the shop announcement, where display the most up-to-date information regarding processing times. The auto-generated message from Etsy may be different to our lead times.

Please understand that I am a one-woman team that hand-letters all signage, and these take time to create, so please bear with me as I work through the orders.

If you have any concerns regarding when you will receive your order, please get in touch.

We take on a limited number of fast-track orders based on current workload. There is an additional fee of 30% - 40% (minimum fixed fee of $35.00), plus express shipping charges. If applicable, you may collect the item from our home-based studio in Melbourne’s eastern suburbs. Orders will be required to be paid in full within same day or 24 hours of creating a custom listing to secure the booking.

Proofs are only supplied on custom orders (where an element is to be customised) that have been submitted and paid in full, and never before. Welcome sign proofs will only be supplied upon request. All other items where there is no customisation will be designed as per product listing and descriptions (e.g. table numbers, cards signs, wishing well signs etc.). We will supply a proof when your order is scheduled to be worked on.

SEATING SIGN GUEST LIST

Final guest lists are required 4 weeks prior to your event date.l.

We like them in Excel format with full names in single cells please, and set up how you want it to appear on the sign i.e. alphabetically or by tables.

Guest lists are to be sent via email to hello@foxandhart.com.au

Whilst we endeavour to ensure we have correctly drafted up your signage and requirements, we are only human and mistakes happen. We will happily correct any errors made on our behalf. However we hold no responsibility for typographical errors, spelling mistakes or incorrect information that was provided to us.

We allow one textual change for each custom sign and any further amendments will attract a $35.00 design fee. Please review drafts thoroughly and approve via email.

All proofs need to be approved within 72 hours or it may delay production and shipping. We are not responsible for delays and you may be required to upgrade to fast-track order and express shipping services to fulfil the order in time for your event.

We do not sell the acrylic material or wooden stands on its own and are only for sale with the purchase of our acrylic signs.

Any stands, easels and other items featured in images are not for sale. Any items available for hire are listed in the store.